2026 New Brooklyn Bedding ThermoBalance Elite Mattress

Shipping

Fast, Reliable Delivery We ship most standard products—such as fireplaces, ranges, and gas stoves—within 5–10 business days. For oversized items or commercial bulk orders, please allow 10–15 business days for processing and delivery. Order Tracking Once your order is shipped, we’ll send you a tracking link so you can monitor its progress in real-time. We ship across the U.S., with select international shipping options available upon request. Shipping Partners We work with trusted shipping carriers to ensure timely and secure delivery. Freight options may be used for large or heavy products, and you'll be notified in advance if special arrangements are needed. Delivery Instructions For seamless delivery, please provide accurate shipping details and any specific drop-off notes during checkout. Missed or failed delivery attempts may result in additional fees.

Returns Policy

30-Day Return Window We accept returns within 30 days of delivery if the item is unused, in original packaging, and in resellable condition. Proof of purchase is required. Return Shipping Return shipping costs are the responsibility of the customer. A 15–25% restocking fee may apply depending on the product. Please note that used or custom products are considered final sale. How to Start a Return To initiate a return, email us at sales@spotlightsanctum.com with your order number and reason for return. Our team will guide you through the process. Damaged or Incorrect Items If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We'll promptly arrange for a replacement or refund, depending on the situation. Refund Timeline Refunds are processed within 5–7 business days of receiving the returned item and confirming its condition.